Crisis Intervention: Need Help Now?

Emergencies happen. If you are concerned about someone who needs immediate attention, please dial 911.

Emergency Family Consultation
If you’re faced with a family emergency and need to speak with someone right away, call JFS at 413.737.2601.  At times, even without an appointment, we can provide same-day emergency consultations to identify options and help families decide their next steps.

Assistance with Hospital and Rehabilitation Discharge Planning
When discharged from the hospital, you need to be make decisions about your loved one returning home or to a short-term stay at a rehabilitation center. Our Care Managers can ease the stress of this process, by discussing the pros and cons of several local facilities and identifying the differences among them. Since all facilities are certainly not the same, we help the family understand what questions to ask and what to look for to ensure the right fit and best services for our clients.

If an older adult is able to return to their home, we ensure continuity of care by meeting with hospital personnel and arranging for necessary supportive services such as transportation, oxygen, a caregiver, and any other assistance that is needed.

Patient Advocacy
As an extension of your own family, our Care Managers look out for an older adult’s best interests, serving as an advocate and mediator. Our Care Managers can serve as a single source for clients’ legal documents, insurance information, and important medical documentation. When dealing with hospitals and doctors, we advocate for the patient, providing insight to doctors regarding changes with the patient’s physical or cognitive condition, listening to what medical advice is given and communicating any changes to family members and caregivers. We serve as the line of continuity, ensuring that medical recommendations are carried out.

For more information, or to schedule an appointment, call 413.737.2601 or email info@jfswm.org.  

If you are calling after hours, we will return your phone call on the next business day.