Employment & Internship
Opportunities

Community Social Worker

We are seeking a dedicated and compassionate Community Social Worker to join our team. The Community Social Worker will be responsible for providing essential support and services to older adults within our community. The successful candidate will conduct home visits and assessments, connect with community partners, provide case management services, and play a vital role in enhancing the quality of life for older adults by ensuring they have access to necessary resources and support.

Position Details:

ssPosition:         Community Social Worker
Department:  Behavioral Health
Status:              Full-Time, Non-Exempt
Reports to:    Naturally Occuring Retirement Communities Program Director
Location:        Hampden/Hampshire Counties

Responsibilities:

  • Working with Older Adults: Provide personalized support to older adults in the community, addressing their emotional, social, and physical well-being.
  • Home Visits and Assessments: Conduct home visits to assess the living conditions and needs of older adults, and develop individualized care plans.
  • Liaise with Community Resources: Establish and maintain relationships with community resources, agencies, and organizations to ensure older adults have access to essential services and support.
  • Weekly Supervision: Attend regular supervision sessions with a supervisor to discuss cases, seek guidance, and ensure quality service provision.
  • Timely Report Filing: Maintain accurate records of client interactions, assessments, and service plans. Submit reports in a timely manner as required by the organization.
  • Case Management: Provide comprehensive case management services to assigned clients, including coordinating care, referrals, and advocacy on their behalf.
  • Community Needs Assessment: Collaborate with community partners to assess the ongoing needs of the older adult population in the community, identify gaps in services, and develop strategies to address them.
  • Ongoing Supportive Visits: Conduct ongoing visits to older adults to monitor progress, offer emotional support, and adjust care plans as needed.

      Performance Criteria

      • Attention to time and detail, personal reliability
      • Independence of function and judgment
      • Timeliness and accuracy of management information
      • Reliability and accuracy of communications, written and verbal
      • Ability to relate to other staff, clients, managers, board, and the larger community in a manner that enhances the agency’s performance and image
      • Technical competence in office operating systems

      Qualifications

      • An interest in working with older adults and a genuine passion for enhancing their quality of life.
      • Experience working in the Jewish community and a familiarity with Jewish customs and traditions is a desired feature.
      • A bachelor’s degree in social work, psychology, gerontology, or a related field. Relevant work experience may be considered in lieu of a degree.
      • Strong communication and interpersonal skills, with the ability to establish rapport with older adults and their families.
      • Knowledge of community resources and social service systems to effectively connect clients with appropriate support.
      • Strong organizational skills and the ability to manage multiple cases efficiently.
      • Cultural sensitivity and the ability to work with a diverse population.
      • Compassion, empathy, and a commitment to upholding the highest ethical standards in social work practice.

          We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resources Manager, m.petrone@jfswm.org.

          Grant Writer – Part-Time

          Jewish Family Service of Western Massachusetts (JFSWM) is seeking a skilled and motivated Part-Time Grant Writer to join our team. This position will focus on researching, writing, and submitting grant proposals to private foundations to support our organization’s programs and initiatives, focusing mostly on refugees, immigrants, and behavioral health. The Grant Writer will work closely with the Chief Executive Officer, Chief Operating Officer, and Development Coordinator to identify funding opportunities, develop compelling proposals, and manage grant reporting requirements.

          Position Details:

          Position:         Grant Writer, Part-Time
          Department:  Administration
          Status:              Part-Time, Hourly
          Reports to:    CEO, CFO
          Location:        Springfield, MA (Hybrid or Remote)

          Responsibilities:

          • Research potential grant opportunities from private foundations that align with the mission and programs of JFSWM.
          • Collaborate with program staff to gather information and data necessary for grant proposals.
          • Write clear, compelling, and persuasive grant proposals and grant reports.
          • Maintain a calendar of grant deadlines and ensure timely submission of proposals and reports.
          • Communicate effectively with foundation contacts to cultivate relationships and gather additional information as needed.
          • Collaborate with key staff to develop strategies for donor cultivation and stewardship.
          • Stay informed about trends and best practices in grant writing and philanthropy.

          Qualifications

          • Bachelor’s degree in English, Communications, Nonprofit Management, or related field (equivalent experience can be substituted for a formal degree)
          • Proven experience in grant writing, particularly for private foundations, with a successful track record of securing funding.
          • An interest in identifying relevant funding opportunities.
          • Excellent writing and editing skills, with attention to detail and the ability to craft clear and compelling narratives.
          • Ability to work independently and manage deadlines.
          • Strong interpersonal skills and the ability to collaborate effectively with colleagues across departments.
          • Familiarity with grant management software and databases is a plus.

          Schedule and Compensation:

          This is a part-time, hourly position, with approximately 20 hours per week. The schedule is flexible and hybrid. Compensation will range from $20-$25/hour.

          Application Process:

          To apply, please submit a resume, cover letter, and writing sample to m.petrone@jfswm.org. In your cover letter, please explain your interest in the position and your relevant experience in grant writing.

              We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resources Manager, m.petrone@jfswm.org.

              Reception and Placement Case Manager – Spanish

              Jewish Family Service of Western Massachusetts is seeking a Case Manager to join our multicultural New American Program team.  Position provides services related to the successful integration of refugees approved by the US State Department and other eligible arrivals. This position will report to the Initial Resettlement Program Coordinator and support the resettlement, health, employment and ESL programs for New Americans.

              Position Details:

              Position:         Reception and Placement Case Manager – Spanish
              Department:  New American Program
              Status:              Full-Time, Non-Exempt
              Reports to:    Resettlement Coordinator
              Location:        Springfield

              Responsibilities:

              • Perform functions of initial intake and resettlement through the Massachusetts Refugee Resettlement Program and the Reception and Placement (R&P) Program. Conduct R&P core services in a timely, professional manner in compliance with US State Department regulations.
              • Conduct enrollment and referral to key core services in Springfield, such as providing orientation, enrollment in health insurance, SNAP, TAFDC and child care services. Assisting client to enroll in all eligible services and teach skills for self-sufficiency.
              • Manage new client appointments, including those for DTA and Caring Health Center.
              • Complete case noting and data entry in CaseWorthy.
              • Ensure compliance with state and federal contracts regarding case file documentation, financial reporting, and tracking of services and gifts
              • Assist clients to access medical and mental health care, including providing orientations to healthcare in the US and assisting clients to access pharmacies and specialists.
              • Assist with referrals to agency programs, such as specialized youth and case management support.
              • Provide case management, advocacy, and interventions on behalf of JFS clients.
              • Able to interpret and translate for clients as needed and appropriate to enroll in services and provide information.
              • Perform all responsibilities and duties within the framework of agency mission, policy and professional ethics.
              • Other duties as may be assigned by the Program Director or designee.

              Qualifications

              • Bachelor’s degree or equivalent experience preferred.
              • Fluency in Spanish is preferred.
              • Experience working with non-native-English speakers from a variety of cultural and socio-economic backgrounds.
              • Demonstrated ability to work collaboratively and independently, to plan and organize work, and follow tasks through to completion.
              • Ability to communicate and engage with a diverse caseload and a multicultural team.
              • At least 3 years’ experience working within refugee or immigrant communities.
              • Valid Massachusetts driver’s license. Driving history check will be performed for selected candidate. Ability to drive clients using personal and agency vehicle

                We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resources Manager, m.petrone@jfswm.org.

                Reception and Placement Case Manager – Dari

                Jewish Family Service of Western Massachusetts is seeking a Case Manager to join our multicultural New American Program team.  Position provides services related to the successful integration of refugees approved by the US State Department and other eligible arrivals. This position will report to the Initial Resettlement Program Coordinator and support the resettlement, health, employment and ESL programs for New Americans.

                Position Details:

                Position:         Reception and Placement Case Manager – Dari
                Department:  New American Program
                Status:              Full-Time, Non-Exempt
                Reports to:    Resettlement Coordinator
                Location:        Springfield

                Responsibilities:

                • Perform functions of initial intake and resettlement through the Massachusetts Refugee Resettlement Program and the Reception and Placement (R&P) Program. Conduct R&P core services in a timely, professional manner in compliance with US State Department regulations.
                • Conduct enrollment and referral to key core services in Springfield, such as providing orientation, enrollment in health insurance, SNAP, TAFDC and child care services. Assisting client to enroll in all eligible services and teach skills for self-sufficiency.
                • Manage new client appointments, including those for DTA and Caring Health Center.
                • Complete case noting and data entry in CaseWorthy.
                • Ensure compliance with state and federal contracts regarding case file documentation, financial reporting, and tracking of services and gifts
                • Assist clients to access medical and mental health care, including providing orientations to healthcare in the US and assisting clients to access pharmacies and specialists.
                • Assist with referrals to agency programs, such as specialized youth and case management support.
                • Provide case management, advocacy, and interventions on behalf of JFS clients.
                • Able to interpret and translate for clients as needed and appropriate to enroll in services and provide information.
                • Perform all responsibilities and duties within the framework of agency mission, policy and professional ethics.
                • Other duties as may be assigned by the Program Director or designee.

                Qualifications

                • Bachelor’s degree or equivalent experience preferred.
                • Fluency in Dari is preferred.
                • Experience working with non-native-English speakers from a variety of cultural and socio-economic backgrounds.
                • Demonstrated ability to work collaboratively and independently, to plan and organize work, and follow tasks through to completion.
                • Ability to communicate and engage with a diverse caseload and a multicultural team.
                • At least 3 years’ experience working within refugee or immigrant communities.
                • Valid Massachusetts driver’s license. Driving history check will be performed for selected candidate. Ability to drive clients using personal and agency vehicle

                  We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resources Manager, m.petrone@jfswm.org.

                  Refugee Wellness and Cultural Orientation Coordinator

                  Jewish Family Service of Western Massachusetts is a dynamic organization committed to providing a wide range of services and support to individuals and families in our community. We are seeking a highly motivated and experienced individual to join our team as the Coordinator of Group Programming for Refugee Health and Well-being. In this role, you will be responsible for overseeing and enhancing programs that focus on the health, mental health, psychosocial well-being, and integration of refugees. The ideal candidate will have a strong background in program management, a deep understanding of refugee issues, and a passion for creating supportive environments for vulnerable populations.

                  Position Details:

                  Position:         Refugee Wellness and Cultural Orientation Coordinator
                  Department:  New American Program
                  Status:              Full-Time, Non-Exempt
                  Reports to:     Assistant Director, Refugee Self-Sufficiency
                  Location:        Springfield, MA

                  Responsibilities

                    1. Program Leadership:
                      • Develop and implement a comprehensive group programming strategy that addresses the health, mental health, and psychosocial needs of refugees.
                      • Design and oversee programs that support the successful integration of refugees into their new communities.
                      • Collaborate with relevant stakeholders to ensure the alignment of programming with the unique needs of the refugee population.
                    2. Team Management:
                      • Supervise and lead a team of health promotion staff, providing guidance and support to ensure the successful execution of programs.
                      • Foster a positive and inclusive team culture that encourages collaboration, innovation, and continuous learning.
                      • Conduct regular performance reviews and provide professional development opportunities for team members.
                    3. Gender-Based Violence Prevention:
                      • Manage and oversee gender-based violence prevention capacity building initiatives.
                      • Coordinate and facilitate support groups for individuals affected by gender-based violence, ensuring a safe and empowering environment.
                    4. Community Engagement:
                      • Work closely with community leaders, partner organizations, and key stakeholders to strengthen community engagement and support networks for refugees.
                      • Organize and participate in community events and outreach activities to promote awareness and understanding of refugee issues.
                    5. Reporting, Monitoring and Evaluation:
                      • Track enrollments in grant-funded programs in RISIS and CaseWorthy databases, complete required reporting to funders as required.
                      • Implement monitoring and evaluation systems to assess the effectiveness of programs and identify areas for improvement.

                      Qualifications

                      • A bachelor’s or master’s degree in a relevant field (social work, public health, international development, etc.).
                      • Proven experience in program management, particularly in the context of refugee support and health promotion.
                      • Strong knowledge of issues related to refugee health, mental health, and psychosocial well-being.
                      • Experience in managing and leading teams, with a focus on creating a positive and collaborative work environment.
                      • Familiarity with gender-based violence prevention strategies and capacity building initiatives.
                      • Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders.

                      We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resources Manager, m.petrone@jfswm.org.

                      Refugee Case Management Specialist: Women’s Empowerment and Family Self-Sufficiency

                      To support families after their initial resettlement period to achieve personal self-sufficiency and mental/emotional wellness. The Specialist will provide strength-based interventions to promote personal health, well-being and to support positive resettlement and integration of refugees and immigrants.  This position will provide critical post-resettlement services for refugees in accordance with contract requirements and ensure compliance with all program guidelines. This position will be part of a team of Specialists focused on single-headed households and large families who need additional support in order to be self-sufficient. This team will specialize in family supports and services tailored to single-headed households and those families with children, including children under five years old and children with special needs. This team will work closely with the JFSWM youth case management team to ensure single-headed households and large families receive specialized and comprehensive services.

                      Position Details:

                      Position:         Refugee Case Management Specialist: Women’s Empowerment and Family Self-Sufficiency
                      Department:  Post-Resettlement Program
                      Status:              Full-Time, Non-Exempt
                      Reports to:     Director, Post-Resettlement Services
                      Location:        Springfield, MA

                      Responsibilities

                            1. Assessment and intake
                            • Conduct assessment of client needs and eligibility for program services following program referral or closure in the Reception and Placement Program
                            • Prepare individualized service plan with enrolled clients with specific and attainable goals
                            • Coordinate service plan and client goals with other internal and external providers with client permission
                            • Obtain approval for service plan and action steps
                            1. Refugee Case Management Services
                            • Implement service plan, including enrollment in fuel assistance, maintaining and learning to be independent in navigation Department of Transitional Assistance, finding a job in partnership with JFS Employment Services and other goals related to client self-sufficiency
                            • Track client referrals internally and to other agencies to ensure service completion
                            • Maintain online records of services provided and regularly assess the case against identified benchmarks
                            1. Community Support Program (CSP) Services
                            • Conduct needs assessment of the case at closure of Refugee Case Management Program for unmet goals and assess client for enrollment in CSP.
                            • Provide individual with an orientation to continuation of services under CSP and enrollment in behavioral health services.
                            • Create clinical outline, including needs assessment, service plan, and information about client need for behavioral health services.
                            • In coordination with supervisor, provide family and individual treatment interventions that may include family life education, behavioral consultation, and community outreach.
                            • Track enrollment and referrals to internal and external providers to help clients reach goals stated in clinical outline.
                            • Accompany clients to medical appointments and other needed appointments in the field. Assist client to advocate for interpretation, and assist with interpretation to facilitate access to services as needed, applicable
                            • Compile and maintain timely, up-to-date and accurate client records and progress notes in compliance with MBHP and DPH regulations
                            • Respond to client emergencies and liaise with community partners and community members to stabilize clients in crisis
                            • Perform all responsibilities within the framework of JFS’s mission and policies
                            • Perform other duties as assigned

                              Qualifications

                              • Bachelor’s degree in social work, human services, or a related field. Relevant work experience may be considered in lieu of a degree.
                              • Experience working with refugee populations is highly desirable.
                              • Knowledge of local resources, services, and agencies in Western Massachusetts, specifically those serving refugee populations, is preferred.
                              • Strong organizational and time management skills with the ability to prioritize tasks effectively.
                              • Excellent interpersonal and communication skills, with the ability to interact with individuals from diverse cultural backgrounds.
                              • Ability to work collaboratively in a team setting and establish positive working relationships with stakeholders and service providers.
                              • Empathy, cultural sensitivity, and a commitment to providing client-centered services.
                              • Proficiency in using computer systems, databases, and software for data management and reporting. Training is available for qualified employees on relevant databases and systems.
                              • Ability to maintain confidentiality and handle sensitive information appropriately.
                              • Fluency in English is required. Proficiency in Haitian Creole, Spanish, Swahili, Arabic, Kinyarwanda, Dari, Pashto, Ukrainian, Russian, or French a plus.
                              • Candidates must have a valid driver’s license. Offer contingent on satisfactory driving history check.

                              We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resources Manager, m.petrone@jfswm.org.

                              Refugee Youth Case Manager – Arabic

                              Jewish Family Service of Western Massachusetts is seeking a Youth Case Manager to join our multicultural New American Program team. This position will join the Youth Program Coordinator and Youth Education Specialist to provide youth case management and program management assistance to support the resettlement and integration programs for New Americans in Western Massachusetts. This position will report the Youth Program Coordinator.

                              Position Details:

                              Position:         Refugee Youth Case Manager – Arabic
                              Department:  New American Program
                              Status:              Full-Time, Non-Exempt
                              Reports to:     Youth Program Coordinator
                              Location:        Springfield, MA

                              Responsibilities

                                • Perform youth intakes, regular check-ins with clients and support with client needs related to adjustment in the school system.
                                • Support clients learning to navigate U.S. education system through school-specific orientation, connection with school staff and programs.
                                • Provide extended and specialized orientations specific to client’s needs including school bus orientation, walk to school orientation etc. Provide specialized orientation to refugee parents to increase self-sufficiency and self-advocacy in the school district.
                                • Assist parents in advocating for special education services within school districts, including in Individualized Education Plan meetings or requests for IEPs and early intervention screenings.
                                • Assist with language interpretation and parent and student advocacy within school district, after school providers and out-of-school activities.
                                • Offer emotional support and counseling services to help youth navigate challenges related to resettlement and adjustment.
                                • Collaborate with external agencies, schools, and employers to address the unique needs of refugee youth and increase their access to services and opportunities.
                                • Conduct group and Indvidual orientation sessions with parents about children and students’ rights, the school system, and navigating the US education system. Participate in peer-led support groups as a resource for refugee youth.
                                • Apply for and secure daycare services, Head Start and summer camp opportunities for refugee youth, train parents and youth on accessing these opportunities.
                                • Work in coordination with team members to provide client services, attend team meetings, attend supervision meetings with Youth Program Coordinator.
                                • Maintain client case notes and documentation in line with requirements of the agency and the funders.
                                • Perform all duties within the framework of the agency mission and ethics.

                                  Qualifications

                                  • High school diploma, bachelor’s degree or equivalent experience preferred.
                                  • Fluency in Arabic is required.
                                  • Computer skills and ability to learn use of new software preferred.
                                  • Reliable and responsible for attending all appointments and meetings scheduled.
                                  • Valid Massachusetts driver’s license. Driving history check will be performed for selected candidate. Ability to drive clients using personal and agency vehicle.
                                  • Experience or openness to working with people from a variety of cultural backgrounds.
                                  • Demonstrated ability to work collaboratively and independently, to plan and organize work, and follow tasks through to completion.

                                  We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resources Manager, m.petrone@jfswm.org.

                                  Internship Opportunities

                                  Intern with JFS! Looking to start a career in social services or international relations? Become an intern to get an inside look at this work, and learn how to succeed in the field.

                                  JFS is offering paid internships for qualified candidates for Health Interns, Program Management Interns, and Ukrainian Initial Resettlement Interns.

                                  • Adult Education and Learning Intern
                                  • Legal Support Intern
                                  • Refugee Health Services Intern; Initial Resettlement Intern
                                  • Refugee Program Management Intern
                                  • Refugee Youth Program Intern

                                  Adult Education and Learning Intern

                                  Jewish Family Service of Western Massachusetts is seeking an Adult Education and Learning Intern to join our multicultural New American Program team.   This position will support refugee families by providing strength-based interventions to support refugees on their personal, learning and career paths. This position will report to the Youth and Adult Learning Coordinator and support resettlement, education, and employment programs for New Americans in Springfield, MA.

                                  Position Details:

                                  Responsibilities:

                                  • Develop and/or adapt refugee and volunteer training and teaching tools, case management tools, resources and educational materials for use by staff, volunteers, and clients.
                                  • Develop learning plans with refugee clients in conjunction with the Adult Learning Coordinator and Employment Coordinator.
                                  • Train refugees on digital literacy skills and onboard clients onto technology platforms including Zoom, Burlington English, and others.
                                  • Assist with research and outreach to develop partnerships with educational and literacy organizations.
                                  • Lead English classes and/or pre-employment orientations with refugee clients in Springfield with direction from the Adult Learning Coordinator.
                                  • Assist Employment Coordinator, including preparing clients for interviews through one-on-one coaching and Job Readiness Training, accompanying clients to job interviews and assisting with the completion of new hire paperwork
                                  • Track data related to employment, online education programs, and volunteer trainers as needed or assigned.
                                  • Assist with organizing in-kind donations for resettled refugees as needed
                                  • Other duties as assigned by the Youth and Adult Learning Coordinator

                                  Learning Objectives:

                                  • Improve ESL, digital literacy teaching and coaching skills
                                  • Curricula design, development and assessment skills
                                  • Ability to access and direct refugees to enroll and succeed in training and education programs in Western Massachusetts
                                  • Improved facilitation groups with English language learners
                                  • Ability to stay organized in a fast-faced work environment, and remain flexible and patient
                                  • Respectfully express and engage ideas and values in a multicultural, multilingual environment

                                  Preferred Qualifications:

                                  • Experience with adult learners strongly preferred, related studies preferred
                                  • Organized with great attention to detail and great flexibility
                                  • Able to work independently and effectively as a team member in a fast-paced environment
                                  • Reliable and responsible for attending all appointments and meetings scheduled
                                  • A car/driver’s license and willingness to transport clients to/from appointments/events (if candidate does not have a car, then willingness to travel on the bus to appointments and clients homes)
                                  • Experience or openness to working with people from a variety of cultural backgrounds
                                  • Strong computer skills: MS Word, Excel, PowerPoint. Experience with graphic design preferred.
                                  • Responsible, able to work independently and professionally
                                  • Strong oral and written communication skills
                                  • Students pursuing a Bachelor’s or Master’s degree are welcome to apply. Clinical supervision will not be available for this position.

                                  Applicants should send a cover letter and resume to:
                                  Mary T. Petrone
                                  Finance & Human Resource Administrator
                                  Jewish Family Service of Western Massachusetts
                                  15 Lenox St   Springfield, MA 01108
                                  p. (413) 737-2601 f. (413) 737-0323
                                  m.petrone@jfswm.org

                                  Legal Support Intern

                                  Jewish Family Service of Western Massachusetts is seeking a Health Services Intern to join our multicultural New American Program team. JFS is seeking a passionate and motivated Legal Intern to assist our legal team in providing critical legal services to asylum-seekers. This internship offers a unique opportunity for individuals interested in immigration and refugee law to gain valuable hands-on experience and contribute to our mission of supporting vulnerable populations. This position will report the Legal Services and Partnerships Coordinator in the New Americans in Springfield, MA.

                                  Position Details:

                                  Responsibilities:

                                  • Legal Research: Conduct legal research on immigration laws, policies, and regulations relevant to refugee and asylum cases.
                                  • Client Support: Assist attorneys in client intake and interviews, providing interpretation and translation services as needed to ensure effective communication.
                                  • Documentation and Case Preparation: Assist in preparing and organizing legal documents, including asylum applications, immigration petitions, and court filings.
                                  • Court and USCIS Filings: Support attorneys in filing documents with immigration courts, U.S. Citizenship and Immigration Services (USCIS), and other relevant government agencies.
                                  • Case Management: Help maintain accurate and up-to-date case records, tracking deadlines, and ensuring timely follow-ups with clients.

                                    Learning Objectives:

                                    • Gain practical experience in immigration and refugee law.
                                    • Work closely with experienced attorneys and legal professionals.
                                    • Contribute to a meaningful cause by supporting vulnerable populations.
                                    • Networking opportunities within the legal and refugee advocacy community.
                                    • Understand the immigration system.

                                      Preferred Qualifications:

                                      • Undergraduate degree, preferably in law related majors.
                                      • Currently enrolled in or recent graduate of an accredited law school, preferred.
                                      • Strong interest in immigration and refugee law.
                                      • Proficiency in a second language, especially one commonly spoken by refugees in the community, is a plus.
                                      • Compassionate, culturally sensitive, and empathetic toward the needs of refugees and asylum-seekers.
                                      • Reliable, organized, and detail-oriented.
                                      • Ability to maintain confidentiality and adhere to ethical guidelines.
                                      • Previous related internships or work experience preferred.
                                      • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
                                      • Able to work independently and effectively as a team member in a fast-paced environment.
                                      • Reliable and responsible for attending all appointments and meetings scheduled.
                                      • Access reliable transportation.

                                        Applicants should send a cover letter and resume to:
                                        Mary T. Petrone
                                        Finance & Human Resource Administrator
                                        Jewish Family Service of Western Massachusetts
                                        15 Lenox St   Springfield, MA 01108
                                        p. (413) 737-2601 f. (413) 737-0323
                                        m.petrone@jfswm.org

                                        Refugee Health Services Intern

                                        Jewish Family Service of Western Massachusetts is seeking a Health Services Intern to join our multicultural New American Program team. This position will support refugee families by ensuring clients attend required physical, dental, and counseling appointments and that clients learn best practices related to health and hygiene. Interns will assist case workers by serving as an additional resource for clients and collecting information that helps improve the program’s delivery. This position will report the New American Program Director and support the resettlement and intensive case management programs for New Americans in Springfield, MA.

                                        Position Details:

                                        Responsibilities:

                                        • Assist staff with case management including:
                                          • advocating for health and social services
                                          • helping to coordinate referrals to a wide variety of social services
                                          • transporting clients to/from appointments, accompanying clients to medical and other appointments to ensure interpretation and follow-up
                                        • Help develop curriculum for educational or support groups based on clients’ needs
                                        • Teach health orientation classes to newcomer clients
                                        • Lead health tours of local health facilitates, when planned by Health Coordinator
                                        • Manage client records and document client interactions through case notes in online database
                                        • Assist case managers and clients with crisis management services, as needed

                                        Learning Objectives:

                                        • Recognize common hygiene and health challenges faced by refugee populations
                                        • Develop strong advocacy and people skills
                                        • Identify best practices associated with case management and how to effectively conduct client meetings
                                        • Identify and access community resources and services, particularly those that serve refugees
                                        • Understand the New American Program, as well as what role resettlement agencies like JFS play in receiving and integrating refugees
                                        • Respectfully express and engage ideas and values in a multicultural, multilingual environment

                                        Preferred Qualifications:

                                        • Interest in refugee medical and healthcare issues
                                        • Undergraduate or graduate students interested in medical, health, social work, or psychology fields are encouraged to apply
                                        • Previous related internships or work experience preferred
                                        • Ability to work respectfully in a multicultural environment
                                        • Patience speaking with non-native English speakers/non-English speakers
                                        • Experience advocating on behalf of others
                                        • Excellent oral and written communication skills
                                        • Professionalism, discretion, and maturity in dealing with confidential information
                                        • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
                                        • Organized with great attention to detail and great flexibility
                                        • Able to work independently and effectively as a team member in a fast-paced environment
                                        • Reliable and responsible for attending all appointments and meetings scheduled
                                        • A car/driver’s license and willingness to transport clients to/from appointments/events (if candidate does not have a car, then willingness to travel on the bus frequently to appointments and clients homes in Springfield)
                                        • Students pursuing a Bachelor’s or Master’s degree are welcome to apply. Clinical supervision will not be available for this position.

                                        Applicants should send a cover letter and resume to:
                                        Mary T. Petrone
                                        Finance & Human Resource Administrator
                                        Jewish Family Service of Western Massachusetts
                                        15 Lenox St   Springfield, MA 01108
                                        p. (413) 737-2601 f. (413) 737-0323
                                        m.petrone@jfswm.org

                                        Initial Resettlement Intern

                                        Jewish Family Service of Western Massachusetts is seeking an Intern to join our multicultural New American Program team. This position will support initial refugee resettlement by providing strength-based interventions to promote integration for refugee families, personal health, and well-being. The intern will work to support positive resettlement, acculturation, and citizenship of refugees in Western Massachusetts. This position will report the Resettlement Coordinator and support the resettlement, health, and employment programs for New Americans in Springfield, MA.

                                        Position Details:

                                        Responsibilities:

                                        • Assist Resettlement Coordinator to prepare for, supply, arrange housing, and support refugees resettled in Springfield through the Reception and Placement Program
                                        • Welcome newly arrived refugees and assist to ensure they have their basic needs upon arrival to Western Massachusetts
                                        • Assist in teaching and practicing English with newly arrived refugees to navigate their new community
                                        • Accompany refugees to the grocery store, to the bank, to the library, and to other community locations to help orient them to their new cities or towns
                                        • Develop and/or adapt case management tools, resources and educational materials for use by staff, volunteers, and clients.
                                        • Assist with provision of medical care coordination services for medically vulnerable clients (i.e. health insurance applications, accompaniment to medical appointments)
                                        • Lead bus orientations and bank orientations with refugee clients in Springfield
                                        • Assist refugee parents with the school system, including school registration for refugee children
                                        • Assist with documentation, data entry, and helping supervise refugee children as necessary during meetings where it would not be appropriate for children to attend
                                        • Assist with organizing in-kind donations for resettled refugees and setting up apartments for new arrivals
                                        • Other duties as assigned by the Resettlement Coordinator

                                        Learning Objectives:

                                        • Respectfully express and engage ideas and values in a multicultural, multilingual environment
                                        • Ability to multitask and prioritize needs for incoming refugee families.
                                        • Develop strong advocacy and people skills
                                        • Identify best practices associated with case management and how to effectively conduct client meetings
                                        • Deep understanding of the refugee resettlement program, including challenges that newcomers face and overcome to access services and thrive
                                        • Fluency in navigating essential services for refugees, including welfare systems, education systems, and social services in Western Massachusetts

                                        Preferred Qualifications:

                                        • Organized with great attention to detail and great flexibility
                                        • Able to work independently and effectively as a team member in a fast-paced environment
                                        • Reliable and responsible for attending all appointments and meetings scheduled
                                        • A car/driver’s license and willingness to transport clients to/from appointments/events (if candidate does not have a car, then willingness to travel on the bus to appointments and clients homes)
                                        • Experience or openness to working with people from a variety of cultural backgrounds
                                        • Strong computer skills: MS Word, Excel, PowerPoint.
                                        • Responsible, able to work independently and professionally
                                        • Strong oral and written communication skills

                                          Applicants should send a cover letter and resume to:
                                          Mary T. Petrone
                                          Finance & Human Resource Administrator
                                          Jewish Family Service of Western Massachusetts
                                          15 Lenox St   Springfield, MA 01108
                                          p. (413) 737-2601 f. (413) 737-0323
                                          m.petrone@jfswm.org

                                          Refugee Program Management Intern

                                          Jewish Family Service of Western Massachusetts is seeking an Intern to join our multicultural New American Program team.   This position will support the New American Program Director to lead the New American Team. The intern will support in providing strength-based interventions to promote refugee health, well-being and to support positive resettlement, acculturation, and citizenship for and with refugees in Western Massachusetts. This position will report the New American Program Director and support the resettlement, intensive case management, and employment programs for New Americans in Springfield, MA.

                                          Position Details:

                                          Responsibilities:

                                          • Develop resources and materials for resettlement staff at the direction of the New American Program Director
                                          • Assist in quality assurance of documentation, including case notes, files, and focus group with refugees
                                          • Assist in screening, inputting and vetting JFS volunteers and preparing volunteers for their roles
                                          • Assist in grant reporting and applying for grants to support services for New Americans at the direction of the New American Program Director
                                          • Develop and/or adapt case management tools, resources and educational materials for use by staff, volunteers, and clients.
                                          • Assist with research and outreach to develop partnerships with health providers and community organizations
                                          • Assist with documentation, data entry, and data analysis to improve program services and promote program activities
                                          • Assist with outreach to local organizations to collect and organize in-kind donations for resettled refugees
                                          • Other duties as assigned by the New American Program Director

                                          Learning Objectives:

                                          • Develop skills to lead teams within nonprofit agencies
                                          • Develop the ability to aggregate and organize information from various sources to be useful for a multicultural and multilingual audience
                                          • Develop ability to monitor the work of a team with complex responsibilities, and give constructive feedback to make services or reporting more efficient and the program more in compliance
                                          • Develop the ability to organize, export, and analyze real work data in Excel and other platforms
                                          • Develop the ability to thrive in a fast-paced, multi-cultural environment
                                          • Respectfully express and engage ideas and values in a multicultural, multilingual environment

                                          Preferred Qualifications:

                                          • Organized with great attention to detail and great flexibility
                                          • Ability to work independently in a fast-paced environment
                                          • Reliable and responsible for attending all appointments and meetings scheduled
                                          • A car/driver’s license and willingness to transport clients when needed (if candidate does not have a car, then willingness to travel on the bus to appointments and clients homes)
                                          • Experience or openness to working with people from a variety of cultural backgrounds
                                          • Strong computer skills: MS Word, Excel, PowerPoint. Experience with graphic design preferred.
                                          • Responsible, able to work independently and professionally
                                          • Strong oral and written communication skills
                                          • Students pursuing a Master’s degree in public policy, nonprofit management, or international nonprofit management encouraged to apply. Internship is open to students pursuing a Bachelor’s or Master’s degree. Clinical supervision will not be available for this position.

                                          Applicants should send a cover letter and resume to:
                                          Mary T. Petrone
                                          Finance & Human Resource Administrator
                                          Jewish Family Service of Western Massachusetts
                                          15 Lenox St   Springfield, MA 01108
                                          p. (413) 737-2601 f. (413) 737-0323
                                          m.petrone@jfswm.org

                                          Refugee Youth Program Intern

                                          Jewish Family Service of Western Massachusetts is seeking an Intern to join our multicultural New American Program team. This position will support the refugee youth programs by recruiting youth participants, coordinating workshops, and developing curricular content for future program years based on assessment data. The intern will work to support positive resettlement, acculturation, and citizenship of refugees in Western Massachusetts. This position will report to the Refugee Youth Mentoring Specialist and support the education programs for New Americans in Springfield, MA.

                                          Position Details:

                                          Responsibilities:

                                          • Recruit and screen participants for youth mentoring program in collaboration with case workers. Conduct outreach to families and community leaders.
                                          • Gather and organize volunteer training and mentoring resources on Google Classroom
                                          • Collaborate with colleagues to coordinate workshops for participants – plan, organize, lead/connect with leaders, assess workshop successes and challenges, suggest plans for next year
                                          • Create a curriculum for refugee youth mentoring program
                                          • Compile assessment data; identify themes and develop content for future program years
                                          • Develop a database of helpful program contacts
                                          • Create a portfolio of resources for refugee youth who are finished high school and are developing future plans
                                          • Assist staff to support refugee youth in school, including communicating with guidance counselors, assisting youth with digital literacy, and conducting outreach for tutors to support refugee learners
                                          • Monitor volunteer reports submitted about work with refugee youth, follow-up on any needed issues or questions identified in the reporting
                                          • Other duties as assigned by the Refugee Youth Mentoring Specialist

                                          Learning Objectives:

                                          • Respectfully express and engage ideas and values in a multicultural, multilingual environment
                                          • Ability to multitask and prioritize needs for program and volunteer management
                                          • Develop strong training, negotiating, and people skills
                                          • Identify best practices associated with program management and how to effectively conduct meetings and trainings
                                          • Deep understanding of opportunities and challenges that newcomer youth face and how to develop effective tools to help them navigate US systems and personal decision making
                                          • Fluency in navigating educational and career support services for/with refugees and their mentors and volunteers

                                          Preferred Qualifications:

                                          • Experience working with youth or English language learner populations preferred
                                          • Organized with great attention to detail and great flexibility
                                          • Able to work independently and effectively as a team member in a fast-paced environment
                                          • Reliable and responsible for attending all appointments and meetings scheduled
                                          • A car/driver’s license and willingness to transport clients to/from appointments/events (if candidate does not have a car, then willingness to travel on the bus to appointments and clients homes)
                                          • Experience or openness to working with people from a variety of cultural backgrounds
                                          • Strong computer skills: MS Word, Excel, PowerPoint.
                                          • Responsible, able to work independently and professionally
                                          • Strong oral and written communication skills

                                            Applicants should send a cover letter and resume to:
                                            Mary T. Petrone
                                            Finance & Human Resource Administrator
                                            Jewish Family Service of Western Massachusetts
                                            15 Lenox St   Springfield, MA 01108
                                            p. (413) 737-2601 f. (413) 737-0323
                                            m.petrone@jfswm.org

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                                            Staff Member